We take complaints or any other comments about our care and services very seriously. We truly regret if you are dissatisfied with the quality of our service. We view all complaints as an opportunity to improve our services and the care we deliver.
If you are not satisfied, please let us know by writing your complaint and send it to our managing director by email or post. Please make sure that you state your name and your email address or postal address so we can reply.
PsyQ International, attn. managing director, Jan van Nassaustraat 125, 2596 BS Den Haag
We will acknowledge we have received your complaint within three working days. We will look into your complaint and get back to you within four weeks (at the latest) with a written respons, preferably by email. We shall contact you if further information is needed.
Please state your complaint clearly and concisely and make sure that you state your name and your email or postal address so we can reply.
Please note that complaints are usually resolved by phone and/or email. We need complaints in writing.